Privacy Policy

Effective Date: August 19, 2026

GCM Solutions Inc. ("GCM Solutions," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide when using our website, contacting us, or requesting services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and how you can manage your communication preferences.

1. Information We Collect

When you submit information through our website contact or service request form, we may collect:

First name
Last name
Email address
Phone number
Country
Message or service request details

We may also collect information that you voluntarily provide to us through email, telephone, other communication methods, or during the process of requesting or receiving our services.

When you use our website, we may also automatically collect limited technical information such as your IP address, browser type, device information, and information about how you interact with our website. This information may be used to maintain website security, improve website functionality, and understand website usage.

2. How We Use Your Information

GCM Solutions may use the information we collect to:

Respond to inquiries and messages submitted through our website
Respond to service and maintenance requests
Contact you regarding a request you have submitted
Schedule and coordinate requested services
Provide information about requested services
Communicate regarding work orders and service activities
Send service related notifications and reminders where you have provided the appropriate consent
Coordinate services with authorized contractors, technicians, vendors, property managers, or other parties involved in fulfilling a requested service
Provide customer support
Maintain business and service records
Improve our website and services
Protect the security and integrity of our website
Comply with applicable laws and legal obligations

3. SMS Communications

If you voluntarily provide your mobile phone number and separately consent to receive SMS messages from GCM Solutions, we may use your phone number to send service related text messages.

Depending on your request or service relationship, these messages may include:

Service request confirmations
Scheduling notifications
Appointment reminders
Rescheduling notifications
Work order updates
Service completion notifications
Other messages directly related to a service or request you have submitted or are authorized to receive information about

Message frequency varies depending on your service requests and related communications. Message and data rates may apply.

You can opt out of SMS communications at any time by replying STOP to a GCM Solutions text message.

For assistance with SMS communications, reply HELP.

SMS consent is not a condition of purchasing services from GCM Solutions.

4. SMS Consent and Mobile Information

GCM Solutions does not sell, rent, or share mobile phone numbers or SMS opt in information with third parties or affiliates for their own marketing or promotional purposes.

Mobile phone numbers and SMS consent information may be used or disclosed when reasonably necessary to provide services or communications requested by you, operate our messaging services, comply with applicable law, or support the delivery of requested services.

Your consent to receive SMS messages applies to the service related communications described when you provide consent and does not constitute consent to receive unrelated promotional messages.

5. How We Share Information

GCM Solutions may share information when reasonably necessary to provide or coordinate services that you have requested.

For example, information may be shared with authorized contractors, technicians, vendors, property management companies, or other service partners who are involved in responding to or fulfilling a service request or work order.

We may also disclose information when required by law, regulation, court order, legal process, or when reasonably necessary to protect the rights, safety, property, or security of GCM Solutions, our customers, or others.

We do not sell customer personal information.

We do not share mobile phone numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

6. Service Providers

GCM Solutions may use trusted service providers to support our website, communications, scheduling, customer service, technology, and other business operations.

These service providers may process personal information only as reasonably necessary to provide services to GCM Solutions and are expected to maintain appropriate safeguards for that information.

7. Website Information and Cookies

Our website may use cookies and similar technologies to operate properly, improve functionality, understand website usage, and enhance the user experience.

Your browser may allow you to control or disable certain cookies. Disabling cookies may affect some website functionality.

8. Data Security

GCM Solutions takes reasonable administrative, technical, and organizational measures to protect the personal information we collect against unauthorized access, use, alteration, disclosure, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

9. Data Retention

GCM Solutions retains personal information for as long as reasonably necessary to respond to inquiries, provide requested services, maintain business and service records, resolve disputes, comply with legal obligations, and fulfill legitimate business purposes.

10. Your Choices

You may contact GCM Solutions if you have questions about the personal information we maintain about you or if you believe information we have collected is inaccurate, subject to applicable law.

For SMS communications, you may opt out at any time by replying STOP to the applicable GCM Solutions text message.

For assistance with SMS communications, reply HELP.

You may also contact GCM Solutions through our website regarding questions about your personal information or communication preferences.

11. Third Party Websites

Our website may contain links to third party websites or services.

GCM Solutions is not responsible for the privacy practices, content, or security of websites operated by third parties. We encourage you to review the privacy policies of any third party websites you visit.

12. Children's Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under the age of 13.

13. Changes to This Privacy Policy

GCM Solutions may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

When changes are made, the updated Privacy Policy will be posted on this website with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or our SMS communications, please contact GCM Solutions Inc. through our website.

GCM Solutions Inc.

Website: https://www.gcmsonline.com/